Support

Getting in touch

Email support@silentoutage.com. There is no ticket queue and no chat widget — a message goes to a person who can change the code.

We read this address Monday to Friday, roughly 09:00–18:00 CET/CEST (Europe/Berlin). Most messages get a reply within one business day.

This is not a 24-hour support desk and it is not a response guarantee — it is what usually happens, said plainly rather than implied.

• the email address you sign in with
• what you expected to happen, and what happened instead
• the time it happened, with a timezone

Things you do not need us for

Deleting your account, downloading everything we hold about you, changing where alerts go and revoking an API key are all yours to do from the account and notification screens. None of them opens a request with us.

Security problems

Use the same address, and say what you found. The security page describes how we handle a report.